Partners

Sr. No. Logo Name of the Owner of DLA Name of the DLA Grievance Redressal Privacy Policy and Terms & Conditions Digital Lending Application Website
1 Easy Platform Services Private Limited Zype https://www.getzype.com/grievance-redressal/ Name: Mr. Paritosh Malondkar
Designation: Grievance Redressal Officer
Address: 7th floor, Dyna Business Park, Plot No. A-57, Street no-1, MIDC, Mulgaon, Andheri East, Mumbai – 400093
Mail: info@getzype.com
Contact: +91 9930344937 		Website Link
2 Jio Finance Platform and Service Limited Jio Finance https://www.jiofinance.in/docs/grievance-redressal.pdf Name: Shrey Shukla
Designation: Grievance Redressal Officer
Address: 1st Floor, Building 4NA, Maker Maxity, Bandra Kurla Complex, Bandra East, Mumbai - 400051
Mail: gro@jiofinance.in
Contact: 080-65847421 		Website Link
3 Dreamplug Technologies Private Limited Cash By Cred Name: Mr. Atul Patro
Designation: Grievance Officer
Address: CRED, No. 769 and 770, 100 Feet Road, 12th Main Road, HAL 2nd Stage, Indiranagar, Bangalore, Karnataka - 560038
Mail: grievanceofficer@cred.club
Contact: 080-62209150 		Website Link
4 Ola Financial Services Private Limited Ola Money Grievance Redressal Policy Name: Mrs. Aparna V S
Designation: Grievance Officer
Address: No. 414, Regent Insignia, 3rd Floor, 4th Block, 17th Main, 100 Feet Road, Koramangala, Bangalore - 560034, Karnataka
Mail: grievance.officer@zipcash.in
Contact: 080-37102429 		Website Link
5 Muthoot Fincorp Limited Muthoot FinCorp ONE muthootfincorp.com/contact-us Name: Ms. Julia Mathew
Designation: Grievance Redressal Officer
Address: Muthoot Centre, TC No.27/3722, Punnen Road, Thiruvananthapuram, Kerala 695039
Mail: julia.mathew@muthoot.com
Contact: 0471-4911626 		Website Link
6 Paisabazaar Marketing and Consulting Private Limited Paisabazaar https://www.paisabazaar.com/grievance-redressal Name: Ms. Jyotsna Popli
Designation: Grievance Redressal Officer
Address: Plot No. 135P, Sector 44, Gurgaon-122001
Mail: servicehead@paisabazaar.com
Contact: 0124-3509999 		Website Link
7 Dreamplug Technologies Private Limited Prefr https://prefr.com/privacy_policy#grievance_redressal Name: Sumit Sharma
Designation: Head of Operations
Address: 2nd Floor, Block 2, My Home Hub, Hitech City Rd, Patrika Nagar, HITEC City, Hyderabad, Telangana 500081
Mail: nodal.officer@prefr.com
Contact: 040-69882777 		Website Link
8 Nobroker Technologies Solutions Private Limited No Broker Name: Kshtregya Nath Singh
Designation: Grievance Redressal Officer
Address: 374, 23rd Cross Road, Sector 7, HSR Layout, Bengaluru, Karnataka 560102, India
Mail: legal@nobroker.in
Contact: 9821729046 		Website Link
9 Juspay Technologies Private Limited JUSPAY – Hypercredit HyperCredit | Grievance Name: Ankan Sengupta
Designation: Nodal Grievance Redressal Officer
Address: 1st Floor, Stallion Business Center, 444, 18th Main Rd, 6th Block, Koramangala, Bengaluru, Karnataka 560095
Mail: grievance.credit@juspay.in
Contact: +91 8447012554 		Website Link
10 CreditMantri Finserv Private Limited CrediFit https://www.creditmantri.com/creditmantri-customer-care/ Name: Mr. R Sudarshan
Designation: Grievance Officer
Address: Unit No. B2, No 769, Phase-1, Lower Ground Floor, Spencer Plaza, Anna Salai, Chennai – 600002
Mail: grievance@creditmantri.com / datagrievance@creditmantri.com
Contact: 08037280058 		Website Link
11 Newbazaar Technologies Private Limited Shopse https://www.getshopse.com/shopse-customer-grievance-policy Name: Sushil Prajapati
Designation: Nodal Officer
Address: B2, 208/209, 2nd Floor, Boomerang Building, Chandivali farm road, Andheri (East), Mumbai, Maharashtra, India - 400072
Mail: nodal-officer@getshopse.com
Contact: 080 6980 9292 		Website Link
12 Flexmoney Technologies Private Limited Instacred https://flexiloans.com/grievance-redressal-mechanism Name: Ms. Pranaali Sawant
Designation: Grievance Redressal Officer
Address: 6th Floor, South Annexe, Tower 2, One World Centre, 841, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra – 400013
Mail: nodal.grievance@epimoney.com
Contact: 8879758863 		Website Link
13 Easy Pay Limited EasyPay https://www.easypay.in/contact.html Name: Vijay Yadav
Designation: Grievance Officer
Address: 5030, 5th Floor, Core B, Solitaire Business Hub, Clover Park, Viman Nagar, Pune, Maharashtra 411014
Mail: grievanceofficer@easypay.in
Contact: 74869 74869 		Website Link
14 BValue Services Private Limited Buddy Loans https://www.buddyloan.com/privacy-policy Name: Piyush Kumar
Designation: Grievance Redressal Officer
Address: No. 1187, Bhagwati, 2nd Floor, 5th Main, 21st Cross, HSR Layout, Sector-7, Bengaluru-560102, Karnataka
Mail: nodal.officer@buddyloan.com
Contact: 9632016942 		Website Link
15 Carepal Fintech Private Limited CarePal https://carepalmoney.com/#about Name: Piyush Birla
Designation: Grievance Redressal Officer
Address: 3rd Floor, A wing, Vaman Techno Centre, Marol Makwana Road, Andheri East, Mumbai - 400059, Maharashtra
Mail: greviance@carepalmoney.com
Contact: 8591959487 		Website Link
16 Vibhuprada Service Private Limited Aryse Fin https://arysefin.com/Grievance Name: Monika Kaushik
Designation: Grievance Nodal Officer
Address: Office No. 7 to 12, 7th Floor, Tower B, Downtown City Vista, Survey Number 58/2, Fountain Road, Kharadi, Pune, MH 411014
Mail: support@arysefin.com
Contact: 020-4730-4552 		Website Link
17 Ninjamonk Proptech Private Limited Bahi Khata Loans https://loans.bahikhata.org/grievance-redressal Name: Abhijeet Goel
Designation: Grievance Redressal Officer
Address: 762, C Block, Shyam Nagar, Kanpur, Uttar Pradesh - 208013
Mail: help@bahikhata.org
Contact: 8780862493 		Website Link
18 Claimfriendy Private Limited ClaimFriendy Name: Mr. Gurpreet Singh
Designation: Grievance Redressal Officer
Address: Unit No 1106, Pearls Omaxe Tower, NSP, New Delhi – 110034
Mail: grievance@claimfriendy.com
Contact: 9455457471 		Website Link
19 Empower Fintech Private Limited Medscred Name: Hardik Harshad Choksi
Address: 524, Maple Trade Ctr Rd, near Surdhara Circle, Memnagar, Ahmedabad, Gujarat 380052
Mail: legal@medscred.com
Contact: +91 85110 12649 		Website Link
20 Volo Health Services Private Limited Finnova https://www.finnova.health/#contact Name: Tushar Rastogi
Address: B-501 & 502, 5th Floor, Universal Business Park, Chandivali Farm Road, Near Kamani Oil Mill, Chandivali, Andheri - East, Mumbai, Maharashtra - 400072
Mail: tushar.rastogi@volohealth.in
Contact: 8657513833 		Website Link
21 Switch My Loan Private Limited Cready Customer Grievance Redressal | Complaint Policy - Cready Name: Durwang Sawant
Designation: Grievance Redressal Officer
Address: Shubhjiwan Arcade, A-902, Swami Vivekananda Rd, near Borivali Station, opp. Moksh Plaza, Mhatre Wadi, Borivali West, Mumbai, Maharashtra 400092
Mail: support@cready.in
Contact: 8169890193 		Website Link
22 Carecoin Technologies Private Limited Carepay https://carepayin.com/privacy-policy.html#grievance-redressal Name: Nupur Khandelwal
Designation: Grievance Redressal Officer
Address: A-377, Basement, Defence Colony, New Delhi-11002
Mail: grievance@carepayin.com
Contact: +91 806 948 9655 		Website Link
23 Tata Digital Private Limited Tata Neu Name: Vani M
Designation: Nodal Grievance officer
Address: 1st Floor, Army & Navy Building, 148, M G Road, Opposite Kala Ghoda, Fort, Mumbai, 400001, India
Mail: grievance.lending@tatadigital.com
Contact: 1800 208 282 638 		Website Link
24 Moneycontrol Dot Com India Limited Money Control Contact Details | Customer Service, Feedback, Helpline Moneycontrol Name: Rajeev Ranjan
Designation: Nodal Grievance Redressal Officer
Address: Left Wing, 3rd Floor, Vrindavan Building, Sriram Mill Compound, Ganpatrao Kadam Marg, Delisle Road, Worli, Mumbai, Maharashtra, India, 400013
Mail: rajeev.ranjan@nw18.com
Contact: 022-69716161 		Website Link
Sr. No. Name of the TSP Purpose Grievance Redressal Privacy Policy and Terms & Conditions
1 PhonePe Limited Payment Aggregator https://www.phonepe.com/contact-us/ Name: Mr. Aniket Baheti
Designation: Principal Nodal Officer
Address: Office-2, Floor 4,5,6,7, Wing A, Block A, Salarpuria Softzone, Service Road, Green Glen Layout, Bellandur, Bengaluru, Karnataka, Pin- 560103
Mail: pno@phonepe.com
Contact: 080-68727105
2 Equifax Credit Information Services Private Limited Bureau Information customer_grievance_redressal_2025.pdf Name: Museb Shaikh
Designation: Principal Nodal Officer
Address: Equifax Credit Information Services Pvt Ltd., 3rd floor, Building no. 9, Solitaire Corporate Park, Andheri Ghatkopar Link Road, Andheri East, Mumbai – 400093
Mail: museb.shaikh@equifax.com
Contact: 1800 209 3247
3 Crif High Mark Credit Information Services Private Limited Bureau Information https://www.crifhighmark.com/media/5915/consumer-grievance-redressal-policy.pdf Name: Mrs. Mamoni Dutta
Designation: Principal Nodal Officer
Address: Smartworks, 43EQ, 7th Floor, S. No 44 H. No 8/1 (P), Plot A, Off Bharati Vidyapeeth School, Balewadi, Pune, Maharashtra-411045
Mail: nodalofficer@crifhighmark.com
Contact: 020-6715-77-77
4 Broken Tusk Technologies Private Limited Credit Assessment Verification https://setu.co/grievance-policy/ Name: Vinay Kesari
Designation: Nodal Officer
Address: Third floor, No. 2/1, Embassy Icon Annexe, Infantry Road, Bengaluru – 560001
Mail: support@setu.co
5 Hyperverge Technologies Private Limited VKYC Service Provider HyperVerge-Consumer-Grievance-Redressal-Policy.pdf Designation: Data Protection Officer
Address: HyperVerge Technologies Private Limited, No. 12, 2nd Floor, Urban Vault, 17th cross, Sector 7, HSR Layout, Bengaluru, Karnataka – 560102
Mail: dpo@hyperverge.co
6 Digiotech Solutions Private Limited Digital Documentation Services https://www.digio.in/grievance-redressal-policy/ Name: Sanket Nayak
Designation: Grievance Redressal Officer
Address: Digiotech Solutions Private Limited, 5th Floor, Innov8, Tower-A, Mantri Commercio, Bellandur, Off Outer Ring Road, Bangalore 560103
Mail: nodal_officer@digio.in
Contact: 6948-9510
7 Cashfree Payments Payment Gateway https://www.cashfree.com/grievance-redressal-policy/ Name: Vaibhav Kaushal
Designation: Nodal Officer
Address: Cashfree Payments India Pvt Ltd, Building No. 7, 10th Floor, Ecoworld, Sarjapur Marathalli Outer Ring Road, Bellandur, Bengaluru, Karnataka, India, 560103
Mail: grievances@cashfree.com
8 Moshpit Technologies Private Limited Account Aggregator https://www.finbox.in/privacy-policy#grievance-redressal-mechanism Name: Mr. Nikhil Bhawsinka
Designation: Grievance Redressal Officer
Address: FinBox, 2090, 24th Main Rd, Vanganahalli, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102
Mail: grievanceofficer@finbox.in
9 Razorpay Software Private Limited Payment Gateway https://razorpay.com/grievance-redressal/payments/ Name: Mr. Vijay Thakral
Designation: Nodal Officer
Address: No. 22, 1st Floor, SJR Cyber, Laskar-Hosur Road, Adugodi, Bangalore- 560030
Escalation: razorpay.com/l3-nodal-escalation
10 Easy Platform Services Private Limited IT Services https://www.getzype.com/grievance-redressal/ Name: Mr. Paritosh Malondkar
Designation: Grievance Redressal Officer
Address: 7th floor, Dyna Business Park, Plot No. A-57, Street no-1, MIDC, Mulgaon, Andheri East, Mumbai – 400093
Mail: info@getzype.com
Contact: +91 9930344937
11 Ignosi Systems Private Limited Account Aggregator Name: Mohit Nebhani
Designation: Grievance Redressal Officer
Address: Block A - 807 Navratna Corporate Park, Iscon Ambli Road, Ahmedabad, Daskroi, Gujarat, India - 380058
Mail: mohit.nebhnani@ignosis.ai
Sr. No. Vendor Name Purpose Grievance Redressal Privacy Policy and Terms & Conditions
1 Bajaj Finserv Direct Limited Lead sourcing https://www.bajajfinserv.in/grievance-redressal Name: Mr. Sowminarayan Srinivasan
Address: Bajaj Auto Limited Complex Mumbai-Pune Road, Pune- 411035 MH (IN)
Contact: 022 4180 3901
Mail: grievanceredressalteam@bajajfinserv.in
2 Resilient Digi Services Private Limited Lead sourcing https://bharatpe.com/grievance-redressal-policy Name: Rahul Tomar
Designation: Grievance Redressal Officer
Address: 7th and 12th Floor, Building No.8, Block-C, Cyber City DLF City Phase 2 Road, DLF City Phase 2, Gurugram, Haryana, 122008
Contact: 91 7289000552
Mail: nodalofficer@bharatpe.com
sr. no. Agency Name Location Address State Pin Code Contact Number
1 Micro Management Associate Delhi 17/47, 3rd floor, Mall Road, Tilak Nagar, New Delhi - 110018 Delhi 110018 8585999972
2 UR Credit Solutions Mumbai 17/143, Triveni Yog CHS, Unnat Nagar 4, M.G. Road, Goregaon West, Mumbai - 400104 Maharashtra 400104 9773555527
3 FLQ Management Service Pvt Ltd Mumbai C14 Nandjyoth Industrial Estate Safed Pool, Sakinaka, Andheri East, Mumbai - 400072 Maharashtra 400072 9820142248
4 Saviour Management Service Chennai 439-8 PH Road, Arumbakkam, Chennai - 600106 Tamil Nadu 600106 9176358695
5 DebtZee (Finpride Solutions Private Limited) Navi Mumbai 2nd Floor, Office No S-07-55, Haware's Centurion, Jagatguru Aadi Shankaracharya Marg Sector 19A, Plot No 88 to 91, Nerul East, Navi Mumbai, Thane, Maharashtra – 400706 Maharashtra 400706 7977012316
6 Visesh Credit Services Bengaluru No.21, ARR Arcade, 3rd (6th) Cross, Victoria Layout, Bangalore - 560047 Karnataka 560047 9845193222
7 ASL Enterprises Mumbai B-203 Hindswarashtra Industrial Estate, Marol Naka, Andheri East, Mumbai - 400059 Maharashtra 400059 9987076219
8 Softlanding Fincare Groups Delhi 17/10 Mall Road, Tilak Nagar, West Delhi - 110018 Delhi 110018 8585919199
9 TNT Business Services Private Limited Mumbai B-102, 1st Floor, Kailash Business Park, Park Side Vikhroli West, Mumbai – 400079 Maharashtra 400079 9167975626
Sr. No. Logo Name of Co-Lending Partner Grievance Redressal
1 Vivriti Capital Limited GRO Details:
Mr. Ajit K Menon
Email: grievanceredressal@vivriticapital.com
Tel: 044 40074800/01
2 OXYZO Financial Services Limited GRO Details:
Mr. Abhishek Goyal
Email: getsupport@oxyzo.in
Tel: +91-7353013499

Supporting Partners